While everyone gets into blogging with different goals in mind, there is always one common value among bloggers: the ability to voice our opinions freely and speak our minds. This blog is our medium for self expression to share with our readers what is going on in our lives and how we really feel about it. The factor that we don’t always think about whenever we are purchasing our blog URL with vigor is dealing with negative feedback or a comment coming from a reader who doesn’t agree with our insight.
Keep Your Cool – Foolproof Ways to Deal With The Negative
Whether it comes in the form of an email, blog comment, or on your social media pages – handle it with care!
Don’t let that negative comment linger! Once you spot it, immediately go into “survival mode” and quickly think of a plan to resolve the issue in a way that is proactive instead of negative in response.
Respond with grace.
Think of yourself as an unhappy customer tweeting or commenting about bad service. Jump in and offer some type of resolution or agree to disagree with the comment. Responding with grace shows your readers that you are always open to hearing their thoughts, even if they contradict yours.
Make yourself 100% transparent to your readers. There is nothing wrong with constructive criticism as long as it’s handled properly. Unless the comment is extremely inappropriate, keep it visible for other readers to see. Not only does this show your readers how you can flawlessly handle an otherwise tough situation, you might be surprised how it prompts more people to leave their opinions. This will ultimately stimulate conversion, grow your community, promote sharing, and keep your readers engaged!
You never know – this person just might be a negative Nelly all the way around and looking for trouble. Check back to that post frequently and make sure they aren’t a repeat offender that needs to be blocked.
Want to hear more about confronting different issues that people working in the digital space deal with regularly? Join us in January for our Lunch and Learn to talk media trends, our love/hate relationship with technology, and more!
Author: Allison Cooper
Allison is the Co-Founder and CEO of INTRO NYC and Founder & CEO of Project Motherhood (www.projectmotherhoodnyc.com), an online resource helping moms love their post-pregnancy body and always rock their #MamaStyle! She loves educating new bloggers and connecting them with brands to help their business grow!